CUSTOMER CASE STUDY STAR FINANCIAL BANK | 1 BRINGING SECURE INTERACTIVE FINANCIAL SERVICES TO RURAL REGIONS Sometimes a human touch is needed, and with SD-WAN, STAR Financial brought a friendly face to its customers using video-enabled ITMs in remote areas. Problem Situation STAR Financial Bank provides in-branch and kiosk banking and financial services to its customer-base. Banking services were provided using a combination of locations such as branches, insurance offices, automated teller machines (ATM) and interactive teller machines (ITM). Based in Indiana, the majority of its customer-base live in rural areas. This creates obstacles in setting up a reliable and secure banking infrastructure as bandwidth availability is limited. With an initiative to expand its service availa

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