CUSTOMER CASE STUDY ABC INC. | 1 USING SD-WAN TO EXPAND SERVICES AND THE GLOBAL FOOTPRINT, AND SUPPORT A REMOTE WORKFORCE Problem Situation ABC Inc. is a worldwide organization that currently employs nearly 12,000 people globally, offering business services to its customers all over the world. To service a customer base that includes a mix of large enterprise, SMBs, and end customers, it relies heavily on all aspects of communication including email, video, interactive chat, and the phone. The increase in demand for its services and the ability to meet those demands efficiently requires a robust network that not only allows all employees to quickly access customer data but to also ensure that all communication channels are online and available at all times with excellent quality

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