sales@focusgroup.co.uk focusgr oup.co.uk 0330 024 2003 VOICE MOBILE DATA IT VOICE | MOBILE | DATA | IT The Complete Business Solution VOICE Challenge A family-run business providing quality cars to individuals and businesses across Sussex for over 30 years, the Brighton Honda dealership is committed to providing the highest levels of service to all its customers. However, the group’s ageing telephony infrastructure lacked the necessary functionality required to keep its three independent branch locations in constant contact. The ageing analogue PBX system at the main site was fast approaching end-of-life and offered limited features for handling inbound calls. Callers looking to book a service or test drive could find themselves being routed to the wrong

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