Damco helped the Boston-based healthcare company elevate customer satisfaction by implementing an AI-powered chatbot that automated routine patient inquiries. This solution significantly reduced response times, eased pressure on service staff, and enhanced service quality across 20+ locations. By delivering seamless, instant support, Damco’s chatbot improved the patient experience while enabling cost savings through operational efficiency. This transformation empowered the healthcare provider to manage rising patient demands effectively and maintain high standards in primary care and telemedicine services.

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