Eminent Financial Services Business Streamlined Call Center Processes With AI-Powered Virtual Assistant System

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Damco helped the leading Middle Eastern financial institution automate its call center processes by implementing an AI-driven solution to manage high volumes of incoming customer queries. This automation reduced agent burnout by handling routine inquiries on credit scores, bad debts, and loan restructuring efficiently. Damco’s technology enhanced customer service quality and response times, enabling the client to support its diverse loan portfolio across multiple countries seamlessly while improving overall operational efficiency and agent productivity.

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Eminent Financial Services Business Streamlined Call Center Processes With AI-Powered Virtual Assistant System

Eminent Financial Services Business Streamlined Call Center Processes With AI-Powered Virtual Assistant System

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