Boosting Customer Satisfaction Levels and Decreasing Call Volumes at EPCOR USA
Boosting Customer Satisfaction Levels and Decreasing Call Volumes at EPCOR USA
5 PagesEPCOR USA’s vision was to focus its resources on high-quality customer interactions related to resolving tough issues like water quality and conservation. However, its support staff were commonly derailed, spending the majority of time fielding customer calls about high bills and other routine complaints.
