hp.com/go/software Share with colleagues Brief 2015 Awards for Customer Excellence Honorable Mention Jordan Edris, Boeing Aerospace leader leverages HP monitoring tools to improve application performance, speed MTTR High-level overview: Using HP, Boeing realized the following benefits: • Enable Commercial Aviation Services to effectively monitor more than 250 applications • Detect performance issues before customer feels impact • Reduce IT staff involvement on incident calls from 15+ people to 2-4 people by sending right alerts to right people. Down to one or two relevant teams, instead of all teams on incident line (database, middleware, web, etc.) • Speed mean time to repair (MTTR) from average 2 hours for issues reported by the customer to average 10 minutes for moni

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