Bob’s Discount Furniture Elevates Customer Experience with AI Furniture & Decor Hybris Getting the most out of their consumer feedback at scale, both on-site and behind the scenes Leverage AI to help customers quickly filter reviews by topic and use Insights to analyze consumer feedback at scale Significant decrease in customer support requests & increase in customer satisfaction due to an enhanced on-site experience For over 25 years, Bob’s Discount Furniture has been known for its superb service, honest prices, and high-quality products. Company In 1991, Bob Kaufman set out to revolutionize the notoriously poor furniture shopping experience, which was renowned for its constant price fluctuations, gimmicks, and phony sales. The first Bob’s Discount Furniture store opened inNewington, Conn

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