Case Study

BMO Harris Makes a Statement With Change Management

BMO Harris Makes a Statement With Change Management

At a Glance Challenge: Integrate employees during a complex merger; align them with new business priorities; create and reinforce a common culture. Approach: A cultural assessment identified key differences; change inventory established a map for change; the integration team managed the pace of change. Results: Employees are now able to serve customers from the outset and identify with the new brand and priorities; the change management pro

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