Through the Blue Badge Improvement Service, Kent County Council has reduced the time taken to complete applications for Blue Badges from 6 to 8 weeks to 14 days for 36% of applicants. The Council had 77,000 Blue Badges in circulation and was processing a further 23,000 applications for Blue Badges per annum and wished to ensure that customer service was improved, with disabled people able to renew their badges quickly and easily, whil

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