Biocair wins new customer from non- specialist courier Challenge Biocair received a telephone call on a Friday afternoon from a new client – their sponsor had sent an urgent blood sample with an integrator, which was now being held at the port of export. Despite numerous phone calls to the integrator the client had been unable to obtain any information regarding the cause of the delay or expected delivery schedule. It was imperative that the sample be delivered in London the following morning, as the sample was frozen and with a limited shelf life. Failure to receive the sample within the given timeframe would have rendered the sample unviable and the patient would have to be recalled for further dosing and sampling. Solution Biocair immediately assigned a dedicated expert to manage the in

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