SITUATION IMPACT RESOLUTION The customer had made significant investments in multiple Business Intelligence (BI) technologies such as MicroStrategy, Cognos, and Crystal reports. The inefficient technical and visualization archi- tectures led to challenges in performance, data accuracy, and overall access to data owing to a complicated user interface and also resulted in low adoption rates In addition to incurring costs associated with maintaining multiple BI technologies, dupli- cate reports generated had a direct impact on operational performance. The business had little confidence in the data being reported as well as the ability of the existing BI infrastruc- ture to support decision making The customer decided to adopt Tableau as their primary BI reporting technolog

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