Case Study Summary Customer: B&H Foto & Electronics Corp. Headquarters: New York, NY Industry: Retail -- Consumer Electronics Product Replaced: ? PBX/contact center product Number of Users: ? 1,000-plus Challenge: Replace aging, end-of-life PBX/contact center product with a feature-rich, easily managed solution that could support both business users and agents. Products Deployed: ? Customer Interaction Center ™ (CIC

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