in collaboration with The Situation When you’re already a major player in a market the size of Alaska’s — at 591,004 square miles, as big as France, England, Spain and Italy combined — you make changes that directly affect customers very carefully. But when you give yourself a nine-month deadline to implement the biggest systems overhaul in company history, you also need to move fast. That was the situation in which General Communication, Inc. (G

Join for free to read