Use Case Better Visibility Increases Mobile Network Quality Major European Mobile Carrier Vodafone Chooses Network Critical to Monitor Quality of Service as Customer Demand for Voice and Data Services Continues to Expand Summary Mobile telecommunications carriers have one critical metric when evaluating the strength of their business. That metric is called contract subscriber churn rate. This is a major indicator of customer loyalty showing how many subscribers the company is gaining versus losing each period. Research shows that network quality and call quality are two key drivers of customer satisfaction. Of course, higher customer satisfaction leads to lower churn. Therefore, tools for predictive network planning and constant monitoring are key drivers of mobile

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