Case Study

Better Service for Airport Employees, Vendors, and Travelers

Better Service for Airport Employees, Vendors, and Travelers

Industry: Air Transportation Miami-Dade Aviation Department (MDAD) Project: New service desk Major benefit: Better service for airport employees, vendors, and travelers Case Study A new service desk In June 2011, the Miami-Dade Aviation Department (MDAD) Information Systems/T elecommunications Division held a ribbon-cutting ceremony to commemorate its new service desk, which was renovated and modernized by Black Box. The goal of the serv

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