CASE STUDY 1 BETTER CONTROL OF NETWORK OPERATIONS WITH "UMBRELLA" FAULT MANAGEMENT TELEFÓNICA O 2 , GERMANYCLIENT: TELEFÓNICA O 2 GERMANY INDUSTRY: TELECOMMUNICATIONS Telefónica O 2 Germany GmbH & Co. OHG belongs to Telefónica Europe and is part of the Spanish telecommunication group Telefónica S.A. The Company offers its German private and business customers postpaid and prepaid mobile telecom products as well as innovative mobile data services based on the GPRS and UMTS technologies. In addition, the integrated communications provider also offers DSL fixed network telephony and high-speed internet. Telefónica Europe has nearly 49 million mobile and fixed network customers in Great Britain, Ireland, the Czech Republic, Slovakia and Germany. IMPLEMENTED SOLUTION: n Com

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