CASE STUDY 1 IMPLEMENTATION OF COMARCH FAULT MANAGEMENT PTC – POLSKA TELEFONIA CYFROWA (T-MOBILE POLAND)CLIENT: POLSKA TELEFONIA CYFROWA (T-MOBILE POLAND) INDUSTRY: TELECOMMUNICATIONS Polska Telefonia Cyfrowa (PTC) a member of Telekom Deutschland Group, is the leading Polish mobile telecommunications provider and operator of the T - Mobile Poland and Heyah brands, currently serving over 13,3 million customers. Since the company began its commercial operations in 1996 under the brand name Era GSM (now T - Mobile Poland), it has continually been offering the latest mobile phone services to its customers. The company was also the first mobile operator in Poland to launch UMTS (2004) — a step constituting a major breakthrough on the Polish telecommunications market (now en

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