Better contract management outcomes: A principles based framework The Client: NSW State Government client Key Consultants: Dr Stefan Gassner Grosvenor worked with a public organisation in New South Wales to improve their contract management. Our client not only required the confidence that the organisation complies with all regulation but at the same time wanted to increase the value they receive from their contracts. The importance of contract management is supported by Aberdeen Group. According to their research, value lost due to poor compliance and lostnegotiation effectiveness accounts to between 25% and 32%. Contract management at our client was largely dependent on the individual managing the performance of a supplier. Their approach was often focused on getting the day-to-day activ

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