Benefits for the bottom line and beyond at Wolters Kluw er Benefits for the bottom line and beyond at Wolters Kluw er Benefits for the bottom li
Benefits for the bottom line and beyond at Wolters Kluw er Benefits for the bottom line and beyond at Wolters Kluw er Benefits for the bottom li
2 PagesCCH Asia Pacific Foods Case Study © CustomerGauge / Directness 2012 – 2009612 C 9/2012 Case Study: Wolters Kluwer Asia Pacific Over the past few years, Net Promoter® has become widely adopted by organisations worldwide, and quite rightly, much has been written of the business benefits of implementing the metric. But beyond the bottom line, we consistently encounter individuals and businesses that experience indirect and sometimes s
