CUSTOMER STORY Industry: Healthcare Location: Charlotte, North Carolina Size: 28,092 clinicians and employees Novant Health creates more time for patient care with ServiceNow Reduction in workload through self-service Fewer ticket reassignments Hours of redundant support work eliminated per week 28 50% Novant Health’s IT team works hard to deliver exceptional experiences to patients and employees At 15 hospitals and more than 350 physician practices, Novant Health’s clinicians deliver remarkable experiences for patients. They form personal connections, communicate in easy-to-understand language, and take advantage of world-class technology to partner with patients for every step of the health and wellness journey. But Novant Health’s emphasis on exceptional customer s

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