CUSTOMER STORY Industry: Healthcare Location: Minneapolis, Minnesota Size: 39 ,000 employees Fairview Health Services guards against disruptions in patient care with ServiceNow Achieves accurate, timely single source of truth Months saved using ServiceNow Business Continuity Management Automates disaster recovery processes 9 At Fairview Health Services, hospital systems map to IT, forming the lifeline for key patient services Fairview Health Services is an award-winning nonprofit healthcare system. For more than 100 years, it has had an exemplary record of helping to make life better by meeting community healthcare needs in Minnesota, the upper Midwest, and beyond. In partnership with the University of Minnesota, the healthcare provider is also committed to world-class

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