15-MINUTE DECREASE In payment applications 24/7 INVOICE ACCESS Implemented IMPROVED Customer satisfaction AUTOMATED Printed invoices THE CHALLENGE Founded in 1926, Behler-Young Company strives to provide their clients with superior customer service to help empower them in the HVAC/R market. They employ almost 200 associates across the Midwest, with a corporate office located in Grand Rapids, Mich., and 16 branches throughout Michigan and Northwest Ohio. Behler-Young was handling all billing in house. Each invoice touched several employees before heading to the customer, increasing the preparation time and manual labor, as well as the amount of time it took for a customer to receive their invoice. Invoices took 3-5 business days to reach customers, plus additional time to re

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