Case Study BBBS Lonestar Location: Irving, TX 2018 Revenues: $12.1 million Employees: 165 The Critical NumberTM: Net Income Program Goal: Active Matches Challenge When Pierce Bush took over the CEO role of the agency four years ago, it was losing money. But the most common question he was asked was when the staff would be getting raises. “They just didn’t know the financial health of the organization,” says Bush. He and his leadership team wanted to find a way to increase employees’ line of sight to elements critical to the agency’s success toward achieving the goals laid out in the strategic plan Vision 2x22. Strategic goals of Vision 2x22 include doubling the program’s reach by 2022, growing their budget to support this important work, and reducing the cost per match. Company

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