Case Study
Banner Plumbing Supply Boosts Showroom Sales 20 Percent Despite Downturn Through Extraordinary Customer Service
Banner Plumbing Supply Boosts Showroom Sales 20 Percent Despite Downturn Through Extraordinary Customer Service
Case study: Banner Plumbing Supply Boosts Showroom Sales 20 Percent Despite Downturn Through Extraordinary Customer Service Walt Disney said about customer service: “Do what you do so well that they will want to see it again and bring their friends.” Michelle Henderson, kitchen and bath designer and showroom manager at Banner Plumbing Supply Company in Buffalo Grove, Illinois, takes this ideal to heart. It’s barely been 18 months since the s