Case Study ON THE NICE SOLUTION ABOUT THE CUSTOMER The customer, one of Canada’s largest banks, provides personal and commercial banking, wealth management, insurance, investor services, and capital markets products and services on a global basis. CUSTOMER PROFILE Financial services LOCATION Canada BUSINESS CHALLENGES y Commission overpayments y Lengthy payment turnaround time y Poor reporting transparency y Complex manual processes to administer compensation y Payment reconciliations and clawbacks NICE SOLUTION NICE Sales Performance Management THE IMPACT y Increased payment accuracy y Commission payments made within two weeks y Visibility and analysis of sales performance y Single source of compensation data y Efficient inquiry management and payment reconciliation “We ha

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