Bancolombia used Bizagi to automate core banking processes, combining human, robotic, and analytic capabilities to improve service and compliance. Bizagi orchestrated over 24 million transactions monthly and integrated with RPA tools. Core processes like acquisition were reduced from 3–6 months to four hours, freeing 515,000 hours yearly and cutting operational risk by 28%. Automation in 700 branches increased service efficiency by 59%, reduced paperwork eightfold, and allowed 35% of employee time to focus on analysis. The initiative boosted productivity, data accuracy, and customer satisfaction.

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