Nice helped Banco PAN improve the customer journey by implementing CXone along with Quality Management, Interaction Analytics, and Workforce Management solutions. This realigned goals and technology, enabling better focus on customer outcomes across voice and digital channels. Nice’s platform enhanced operational efficiency, improved key performance indicators significantly, and reduced costs in Banco PAN’s distributed contact center managing one million monthly interactions, supporting the bank’s mission to democratize credit and services in Brazil.

Join for free to read