Banco Davivienda, a leading financial institution in Colombia, transformed its cybersecurity model in response to the rapid evolution of digital threats, especially during the COVID-19 pandemic. By implementing ServiceNow's Security Operations, the bank reduced incident resolution time from 27 hours to 1 second and managed 15,000 alerts, up from 300. This proactive approach allowed Davivienda to anticipate and adapt to new vulnerabilities, strengthening its defenses and reducing implementation costs.

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