The cloud-based contact center management solution tracks operational performance and delivers analytical insights for improved decision-making. Azure-Powered Enterprise SolutionThe absence of a unified framework for contact center management significantly impacted operational efficiency. The client required an integrated solution to measure and enhance performance of agents. The major considerations include: Scalability and seamless integration of systems Periodic assessment and instantaneous feedback mechanism Transparency in workflow Seamless organizational communication Business Requirement Based in the U.S., our client is a global professional services company offering domain expertise in technologies that promote customer engagement. With over 65,000 employees and a presence in

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