Case Study / Gtech www.gtech.co.uk avaya.com Avaya Customer Engagement Enables Growth for Leading UK Design Firm Gtech can now provide industry-leading customer service thanks to deployment of Avaya Contact Centre Headquartered in the UK, Gtech is the brainchild of CEO and design innovator Nick Grey, who holds the distinction of having developed the world’s first cordless power sweeper. The company designs and manufactures cordless products including vacuum cleaners, garden power tools, lawnmowers and an electric bike. This fast-growing design firm employs more than 100 people in three different countries and has sold more than 22 million products. “Our company vision is to become the best loved floor-care brand in the world,” explains CEO Nick Grey. And to accomplish that

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