Automation, Innovation, and Transparency Streamline the Production and Delivery of Member Communications Customer Wipro Limited (serving as a Business Process Organization for a state Medicaid program). Challenge Find a single vendor that can help ensure compliance and efficiently manage all facets of production and delivery for member communications. Product Communication Services Results • Expedited creation, production, and delivery of all member communications • Transparency into all processes, with quality assurance checks to reduce risk • Full alignment with state Medicaid SLAs • Access to omni-channel delivery • Annual savings: 24% on workflow re- engineering; 6% on total postage costs Case Study Insight. Innovation. Transformation.Member Correspondence Advocate 2 The

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