Automated Workflows Help Growing Company Scale Service Management page 1 EVOLVING IN IT SERVICE MANAGEMENT In the past twenty years, Commvault has experienced tremendous success. As it carved out a role as an industry leader in data management, its employee base grew dramatically, both in numbers and in global reach. This, of course, puts tremendous pressure on IT to keep technol- ogy up to date and online, and to shore up processes to maintain the culture that helped lead to their success. “As we grew and our needs grew as a company, we needed to evolve,” said Tim Karaban, Senior Support Services and Compliance Manager at Commvault. “We needed to automate. We needed to get knowledge base articles into people’s hands. We needed to connect them with digital forms to drive our proces

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