1 The customer is an integrated managed healthcare consortium that has been providing healthcare for more than 60 years. It is the largest managed healthcare organization in the United States and one of the nation’s largest not-for-profit health plans, serving more than 10 million members. The company had multiple application teams needed to perform tasks like server rotations that required procedures such as enabling and disabling the servers that were being load balanced. Since most traditional systems only have hard-coded roles defined in the application, the difficulty arose where, • There was no mechanism to control access in a granular way, so only certain tasks could be delegated to certain users • All changes had to be performed by the network engineering team. Requests came via

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