1 The customer is a leading American brokerage and banking company that operates across divisions that include investing, wealth management, banking, and trading. The company is one of the world’s largest discount brokers and serves more than 7 million client brokerage accounts. The company performs a lot of configuration operations on the load balancers and the manual implementation process was prone to errors. Application teams, who are not aware of F5 configurations, make numerous requests through the change management system, BMC Remedy. These requests are then forwarded to the network engineering team, which understands the requirements and performs manual implementation. • A single new configuration (for example, a new VIP creation) required an IP address from the IPAM system, a new

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