Australian Taxation Office: Creating a high-performance revenue solution to drive change
Australian Taxation Office: Creating a high-performance revenue solution to drive change
2 PagesAustralian Taxation Office: Creating a high-performance revenue solution to drive change Executive Summary In 2003, the Australian Tax Office (ATO) embarked on an ambitious journey known as the Easier, Cheaper and More Personalised (ECMP) change program. Through this restructuring, the ATO sought to transform the efficiency and effectiveness of its internal operations and drive improvements in terms of taxpayers’ experiences and c
