CASE STUDY AUSTIN TELCO FEDERAL CREDIT UNION REDEFINES SERVICE DELIVERY WITH WRG'S SYMMETRY eBANKING BACKGROUND With over 85,000 members and over $1.5 billion in assets, Austin Telco Federal Credit Union (ATFCU) is a force to be reckoned with. Founded in 1941, ATFCU serves anyone who lives, works, worships, or attends school in the Austin, TX five-county metropolitan area through its network of 24 branches. ATFCU uses Wescom Resources Group’s (WRG) Symmetry eBanking suite of mobile and online banking solutions. CHALLENGES Improve Member Convenience: Considering worsening traffic congestion and changing member expectations, ATFCU’s leadership team recognized the need to offer an easy-to-use mobile banking channel. Grow Market Share: With many local and national competitors already

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