ATS sought to resolve these issues through an interactive enterprise request management (ERM) system that could be used inside the company as well as deployed for customers. “As a service provider, we look for products that meet the needs of external clients but that we can also use internally,” Voss notes. “We were looking for help in addressing our customers’ request management issues, standardizing processes, and providing an audit trail to track all those requests for approvals and compliance purposes.

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