Case Study

Atos

Atos

Pages 4 Pages

The challenge French IT services giant Atos has over €8bn in revenues and 74,000 people... but when it comes to feedback on its o?erings, only one person matters: the customer. (Its roster includes The Home O?ce, NHS Scotland, and the Ministry of Justice.) Collecting feedback from a high-end B2B audience is hard - these are busy people and getting their attention is costly. (The cost to Atos of collecting a single individual's feedback

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