Atlas Schindler Elevators has upgraded its ServiceDesk for a transformation in call support and request fulfillment.
Atlas Schindler Elevators has upgraded its ServiceDesk for a transformation in call support and request fulfillment.
2 PagesCASE STUDY 1-650-206-8988 | serviceaide.com Serviceaide Success Stories — Atlas Schindler Elevators Automation of IT processes Easy integration with a virtual agent ORGANIZATION Atlas Schindler Elevators has upgraded its Service Desk for a transformation in call support and request fulfillment. Serviceaide has embraced the challenge of formalizing and automating IT processes, in providing a better end-user experience, and giving insight into and monitoring of the performance of the operation to the managers. tool capable of raising the customer service level, in line with the most up-to-date in the market, was the biggest wish in the IT area,” explains Vanessa Tavares de Mello, Head for the company’s Service Management. The Service Desk is currently the internal IT user’s gateway t
