ATLAS MKE CUSTOMER SUCCESS STORY Tom Burrell, Chief of Staff at Atlas MKE, oversees operations at this B2B call center specializing in initial introductions through cold calling. Atlas MKE's team focuses on this niche, recognizing the importance of this service for businesses that struggle with or dislike cold calling. Overview Solutions Used: Koncert AI Parallel Dialing Caller ID Management Advanced AnalyticsRESULT The Challenge: Atlas MKE faced the challenge of optimizing cold calling efficiency and ensuring clean caller IDs to improve connect rates. In their line of business, successful cold calling is paramount, as it directly impacts the company's profitability. Solutions Used: Atlas MKE transitioned from another parallel dialer to Koncert, drawn by its advanced features and superior

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