Atlantech needed a new help desk that was affordable, committed to On-Premise and powerful enough to enable a high level of automation
Atlantech needed a new help desk that was affordable, committed to On-Premise and powerful enough to enable a high level of automation
2 Pageswww.deskpro.com IT TEAMS CASE STUDY Eric Van T ol Director of Engineering and Support Atlantec There weren’t many options when it came to looking at On-Premise help desk software that had the level of features that we needed, but Deskpro was top of our list. “ The Challenge In early 2016, Kayako announced they were discontinuing their On-Premise solution, which left a lot of companies (including Atlantech) in an unfortunate situation with regards to their customer support software. Atlantech looked at Kayako cloud, but deemed it too expensive and lacked features that they desperately craved to improve their help desk experience. Eric Van Tol (Director of Engineering & Support) explained further. “There weren’t many options when it came to looking at On-Premise help desk soft
