Supporting almost 1000 businesses across two brands using a legacy help desk solution was proving to be a pain for Still Solutions
Supporting almost 1000 businesses across two brands using a legacy help desk solution was proving to be a pain for Still Solutions
3 Pageswww.deskpro.com IT TEAMS CASE STUDY Brandon Farrell IT T eam Lead, Still Solutions “Our whole team, admin and agents, love the user interface. It is really intuitive and actually enjoyable to work in.” The Challenge When Brandon Farrell, IT Team Lead, joined Still Solutions he instantly felt that a new help desk system needed to be implemented. “We were using Harmony ERP, but the interface was confusing and everything seemed really clunky. It slowed our agents down a lot and resulted in us providing below-average support to our customers, on occasion.” The team at Still Solutions went through a rigorous testing phase with several different help desks. One of their criteria was a help desk system that could easily separate customers into different organizations, so ideally a h
