Those fundamentals of caregiving are a formidable challenge for AtlantaGastro, given that in 2017 the group’s 150 providers had more than 370,000 patient encounters at 68 North Georgia locations. The complexities begin even before patients see a clinician, when they call or go online to schedule appointments. “Our call-center schedulers need information about each provider, what patients they see, which special procedures they perform, and their scheduling preferences,” says Baker. AtlantaGastro’s physicians and advanced practice providers want a scheduling process that carries patients smoothly from evaluation through treatment. AtlantaGastro’s professionals sought a scheduling solution that would better serve patients Providers and staff set out improve several aspects of patien

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