Customer Case Study Athens Regional Health System 1 Athens Regional Health System (ARHS) is one of northeast Georgia’s largest health care systems with 3,500 employees and 100 IT staff and composed of an acute care facility with 350-plus beds, four urgent care centers, a quality network of physicians and specialists, a health maintenance organization and a home health agency. ARHS services a 17-county service area in northeast Georgia. Saving approximately three quarters of an FTE due to lower ongoing administration 80% easier to navigate and manage service requests 70% reduction in generating reports and admin; eliminated 35 hours/month 50% faster to create/assign a service request Significantly increased IT staff productivity for some IT teams 60% increase in information ca

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