Case Study / Atento atento.com avaya.com Atento Raises the Stakes with AI, Sets the Bar for CRM Providers For over 20 years, Atento has been going beyond the basics of customer service to create lasting bonds between brands and consumers. The global provider of Customer Relationship Management and Business Processing Outsourcing services pushes the limits of possibility to maximize every touchpoint along the customer journey, from customer care to sales to back office and technical support. “We take pride in guaranteeing the best customer experience for our clients. That word—guarantee—is not something we take lightly,” explained President, Michael Flodin. “That’s a big promise that requires a significant commitment. We consider ourselves to be ready at every moment for our c

Join for free to read