SUMMARY Asia Pacific Telecom (APT) is one of Taiwan’s leading fixed and mobile operators, providing services to the Taiwanese market under the brand name A+. In order to compete in this highly saturated market, APT realized that it needed to drive revenue growth from both voice and data traffic through the rapid launch of content rich services while at the same time minimizing costs. The operator needed to invest in Business Support Systems (BSS) with a proven track record for providing convergent solutions and targeting both the top and bottom line. APT made a decision to adopt both CSG Wholesale Business Management Solution (WBMS) and Total Service Mediation (TSM) solutions. MARKET OVERVIEW The Taiwanese market is characterized by high penetration in both the wireless an

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