CASE STUDY: APPCUES CUSTOMER Appcues lets you add an experience layer to your product to help you improve user onboarding, capture feedback, and drive new feature adoption. § BUSINESS: B2B SaaS § FOCUS: Customer Experience § LOCATION: Boston, USA CHALLENGE Appcues wanted comprehensive insight into customer health and key Customer Success metrics. SOLUTION Appcues used Natero to connect customer data silos for a complete view of account health at any point in time. RESULTS The Appcues team has more visibility into their accounts and can make better decisions about priority and next steps. § Customer 360 § Health Scoring § Proactive Alerts § Workflow Management Appcues Manages Customer Success Using Data-Driven Insights Appcues is a

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