Case Study

API Portal Promotes Digital Innovation and Enhances the Consumer Experience

API Portal Promotes Digital Innovation and Enhances the Consumer Experience

Pages 5 Pages

Veridian Credit Union improved its travel notification process for debit and credit card users by implementing Fiserv's Card Developer: API. Previously, members had to manually submit travel updates, causing delays and inefficiencies. With the new Travel API, members can now update their travel status in real time via online or mobile banking, significantly reducing manual work and wait times. This streamlined process has led to smoother operations, processing 6,867 updates in just 60 days. Veridian anticipates further time savings and efficiency gains, with plans to expand its use of Fiserv APIs to enhance digital experiences for members.

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