COMPANIE With over 3 million insurance members across the Ger- man states of Saxony and Thuringia, AOK PLUS was the creation of a merger between two of Germany’s biggest health insurers. Since 2008, one in two people in Saxony and Thuringia call AOK PLUS their primary health insurance provider. CHALLENGE On a daily basis, AOK PLUS delivers a large number of letters to its insurance members. AOK PLUS relies heavily on consistent high quality mail services. AOK PLUS approached Spectos to verify the delivery time of its letters. In doing this, Spectos used as a basis the Universal Postal Service Ordinance (PUDLV), which requires delivery to be on the first working day after dispatch (80 out of 100 letter items). On the se- cond working day the number moves to 95 out of 100 letter i

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